Removing stains & dirt

Act immediately. Always start by removing a maximum amount of the spilled product. Another prerequisite for a successful removal of stains is the identification of the stain type and the correct approach. The sooner a stain is treated, the easier it is to remove.

How to remove a stain?

• Remove solids with pliers, spoons or other means, starting from the outside towards the center of the stain so as not to spread it.
• Sponge liquids with a clean white cotton cloth, absorbent paper or sponge. Never rub to avoid getting the stain in. After having proceeded as follows above, clean with cold clear water. Dab and then sponge. Above all, never rub to avoid widening the stain. Repeat operation 3.4 if necessary.
• Dry with a dry cloth or clean absorbent paper. Never use a hair dryer but let it dry in the open air. If stains persist, consult a cleaning specialist.

How to treat a stain?

• Before treatment, do a trial application on a small inconspicuous area, to see how the color and the material react.
• The substance of the stain must be carefully removed at once, and the area dried with a hair dryer, so as to go easy on the fibers – otherwise permanent changes to the yarn may result. You cannot always count on achieving perfect results.
• If a larger stain is involved, you should have the carpet cleaned (after having removed the substance of the stain as described above) by a professional cleaner. Professional cleaners will have the right cleaning equipment and resources to clean the soiled areas carefully and effectively.
• Please be aware that the incorrect treatment of stains frequently results in damage to the fiber, which will then be an irresoluble problem even for the cleaning professional.
• In the case of T-silk carpets, only the material causing the stain can be removed or absorbed. The rest, around 30%, remains in the carpet and modifies the fibers. Liquid causes the T-silk fiber to swell, and the increased weight makes it turn to the side. When it is dried, the fibers stick together, making them look like a stain.
• Older concentrated substance residue that has dried into the carpet and is no longer recognizable can be detached with a spatula or knife, and carefully brushed out or vacuumed up.